Your NDIS questions answered - Centacare Brisbane

Latest News & Updates

Latest News & Updates

Help is available to support you through your NDIS journey. From understanding how the scheme could work for you and what information or evidence you might need to provide, to preparing for your planning meeting, or questioning decisions about eligibility or what’s included in your plan, Centacare can help you.

In each edition of NDIS News we help answer your questions about how the NDIS will affect you and the types of help available to you. If you have other questions about the NDIS, please phone 1300 236 822 or contact your SDM.

The NDIA released another new Price Guide on 1 December. What has changed?

A small number of changes have been made to the NDIS Price Guide and Support Catalogue 2019-20. The changes are effective 1 December 2019.

Key changes include:

  • Increased price limits for Short Term Accommodation and Assistance across weekdays, weekends and public holidays and from 1:1 through to 1:4 support ratios. As respite is only an occasional care need, the NDIA has said participant plans will not be indexed as a result of the change.
  • The NDIA has introduced the word ‘respite’ into the title and description of all Short Term Accommodation and Assistance line items. This aims to ensure families and carers are able to take time off to manage their own health and wellbeing.
  • Medium Term Accommodation (MTA) has been introduced as a new support type for participants who require transitional accommodation before moving into a more permanent home.

 Read more about the changes here or contact the NDIA to find out more.

Will the NDIS close over the Christmas and New Year Period? How will it impact my payments?

NDIA offices will close at 5pm on 24 December and re-open at 9am on Thursday 2 January 2020. The NDIA National Contact Centre will remain open throughout the holidays and can be contacted from 8am to 8pm (local time) on 1800 800 110.

There will be some small delays to payments during this period. For payment requests submitted between 24 and 27 December, payments will be received from 30 December. For payment requests submitted on 31 December and 1 January, payments will be received from 3 January. All periodic transport payments will be paid as normal.  

Do I need to sign a Service Agreement with Centacare?

The NDIS does not require participants to have Service Agreements with providers. However, having a Service Agreement can help you understand the type of services and supports you need as well as the cost of those services and supports. If you receive services from Centacare, you will be provided with a Service Agreement and Schedule of Support (a quote). If you or your nominee are unable to return the signed documents, Centacare will still provide you with supports as long as it has been agreed how it will be paid for with your NDIS funding.