COVID-19 Update 7 – Continued reintroduction of group services - Centacare Brisbane

Latest News & Updates

Latest News & Updates

Continued reintroduction of group services

Throughout COVID-19 we have adopted a conservative approach to service delivery and have been vigilant in regard to our health, safety and hygiene protocols. In line with the easing of government restrictions, we continue to gradually reintroduce our services in a way that is safe for our clients and staff. The current status of our services is outlined below.

Community centres

On 13 July an additional nine community centres were opened. This means all Centacare community centres (with the exception of Annerley) are now open. Client numbers at each centre have now increased to a maximum of 20 people, provided that the 1.5 metre and 4 square metre rules can be met. Clients are now able to move across groups and days of the week. Screening questions and temperature checks for clients remain in place at this time.

Community centres are now able to welcome back external service providers, including therapists and entertainers, provided that they present a copy of their COVID Safe Plan. All visitors to centres, including external service providers must complete a visitor declaration and have their temperature taken on arrival at the centre.

There have been some changes to the way centre activities are delivered as we seek to ensure these services are provided in a way that is safe for all. These changes will remain in place at this time. 

Community groups

Small groups of up to three clients are able to access the community for outings. In line with the easing of restrictions, groups are able to access activities facilitated by external service providers, including PCYC, yoga, Zumba and bowling. Again, external service providers must provide a copy of their COVID Safe Plan, complete screening questions and have their temperature taken before providing services to our clients.


Due to low community transmission rates and in line with Queensland Government’s guidelines on personalised transport, we can now transport up to four clients in a small bus or van and up to two clients in a car. Should community transmission rates increase this will be reviewed.

Supported Independent Living (SIL)

Our Supported Independent Living (SIL) clients are now able to welcome up to five visitors at a time. This includes family, friends and children. While there is no time limit on the duration of a visit, visitors must continue to book their visit to ensure equitable access and to avoid too many people visiting at once. Screening questions and temperature checks for visitors will continue at this time. Visitors are asked to continue to limit their visits to bedrooms and outdoor areas and are encouraged to download the COVIDSafe app.

Short Term Accommodation (STA)

All Centacare Short Term Accommodation (STA) facilities are now open. STA facilities are operating with a number of changes in place including fewer participants to ensure social distancing requirements are met. Screening questions and temperature checks for clients and visitors to STAs remain in place at this time.

When providing services, our number one priority continues to be protecting the health and safety of the clients we support as well as that of our team members. In gradually resuming our group services, all staff and participating clients are required to understand and embrace strict social distancing and hygiene protocols.

We understand not everyone feels the same way about returning to group services and continue to consult with our clients on an individual basis to ensure they are supported in a way that meets their needs and goals and keeps them safe. This includes support in your home, one-on-one in the community, via a regular scheduled phone call or participation in our new online programs.

More information

Please contact us on 1300 236 822.

You can access the latest information and advice about COVID-19 from the Queensland Government and Australian Government.