COVID-19 Update 2 – Centacare Community Services - Centacare Brisbane

Latest News & Updates

Latest News & Updates

Update on our response to COVID-19

As part of the Archdiocese of Brisbane, Centacare continues to monitor the development of COVID-19. We continue to follow advice from public health authorities and are taking all reasonable and appropriate steps to support the safety, health and wellbeing of our clients, families and employees.

Current advice from public health authorities is that minimising contact between people is critical to curbing the spread of COVID-19 and keeping our clients safe. In line with new government rules limiting non-essential and essential gatherings we are making a number of changes to the way we operate Supported Independent Living (SIL) services. We understand how very important family visits are and ask for your patience and understanding with regard to these changes.

The following changes are effective Wednesday 8 April:

  • Visits to SIL homes will be restricted to essential visitors only. Essential visitors include Centacare support workers (who are continuing with their shifts as per normal) and other essential health care workers.
  • Two immediate family members may be nominated to visit the house for the purposes of providing support and care to their family member. Only one family member may visit at any one time. Clients or decision makers will be asked to nominate their two chosen family members.
  • Friends, acquaintances and children under the age of 16 will not be permitted to visit.
  • Other service providers, who provide supports to SIL clients, will not be permitted to visit.
  • Family member visits will be limited to one hour.
  • Family member visits will be limited to an outdoor area or client’s bedroom. Visits are not to take place in indoor communal areas.
  • Visiting family members will be asked to make an appointment at least 24 hours prior to their visit. At this time, the visiting family members will be asked a series of screening questions, to minimise risk to all SIL clients and housemates.

Again, we ask for your support to help keep our clients and staff safe by not visiting if you have:

  • returned from overseas in the last 14 days
  • been in contact with a confirmed case of COVID-19 in the last 14 days
  • have a fever or symptoms of a respiratory infection such as a cough, sore throat, fatigue or shortness of breath.

In line with advice from public health authorities, visiting family members are asked to practice social distancing and good hand and respiratory hygiene. During your visit, please take care to:

  • Maintain a distance of 1.5 metres between people
  • We request you refrain from handshaking, hugging or any person to person contact
  • Frequently clean your hands with soap and water for 20 seconds, or use an alcohol-based hand rub
  • Cover your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • Open windows and adjust air conditioning for more ventilation
  • Adhere to the strictest hygiene practices in food preparation, including limiting the handling and sharing of food.

We understand that our services form a vital part of clients’ lives and will continue communicating with clients and staff to identify new ways of working so we can support our clients as much as possible under these extraordinary circumstances.

Centacare representatives are contacting clients and families to discuss these changes.

We will continue to monitor the evolving COVID-19 situation and adapt our services in line with advice from public health authorities. Additional restrictions and changes to services may need to be made over time and we appreciate your patience and understanding in this regard.


More information

Please contact us on 1300 236 822.

You can access the latest information and advice about COVID-19 from the Queensland Government and Australian Government.