COVID-19 Update 12 - Centacare Community Services - Centacare Brisbane

Latest News & Updates

Latest News & Updates

Please note: The following update is applicable to services only in our Brisbane North, Brisbane South, South West, Moreton Bay and Logan areas, effective 22 January 2021.

In response to the Queensland Government’s easing of restrictions across Greater Brisbane on 22 January, we have made some changes across our services in the Brisbane North, Brisbane South, South West, Moreton Bay and Logan regions.

Supported Independent Living (SIL) Visitor arrangements

As of Friday 22 January, personal visitors will once again be permitted to our Supported Independent Living (SIL) houses.

Personal visitors are considered to be friends, family and children. Our standard booking and screening procedures will remain in place, and visitors are asked to contact their local Service Delivery Manager on 1300 236 822 to arrange a visit.

No other service providers are to enter a SIL house, with the exception of therapists (e.g. physiotherapists, occupational therapists).


Our centres will revert back to the rule of one person per 2 square metres, with physical distancing guidelines of 1.5 metres enforced.

Performers and other providers are welcome back to our centres if they have a COVID Safe Plan.

Dancing is now permitted providing physical distancing guidelines are adhered to.

Community Groups

There is no limit to the number of clients permitted in a group, however activities must follow government guidelines. All activities will have risk assessments conducted prior to commencement and will follow COVID Safe Plans.

Short Term Accommodation

Short Term Accommodation services are operating at 100% capacity and restrictions on visitors have been lifted.

Regular cleaning protocols are being strictly adhered to across all sites and screening requirements remain in place.


Drivers are required to wear masks when transporting our clients.

One-to-one support services

One-to-one support services are continuing both in homes and out in the community.

Mask Use

Our employees will wear masks when social distancing is not possible or when transporting clients.

Safety and Hygiene Protocols

We continue to maintain strict hygiene protocols across all sites. This includes:

  • Regular sanitising of frequently touched surfaces
  • Signage outlining hygiene protocols
  • Hand sanitiser provided and regularly replenished at key touch points
  • Sign-in and sign-out logs kept for all visitors
  • Temperature checks and screening questions conducted on arrival at all sites
  • Employees staying home and not attending work if they are sick

More information

Please contact us on 1300 236 822.

You can access the latest information and advice about COVID-19 from the Queensland Government.