COVID-19 Update 11 - Centacare Community Services - Centacare Brisbane

Latest News & Updates

Latest News & Updates

Please note: The following update is applicable to services in our Brisbane North, Brisbane South, South West, Moreton Bay and Logan areas. Services across the Gold Coast, Beaudesert, the Sunshine Coast, Fraser Coast and Kingaroy will remain fully operational.

Centacare continues to monitor the public health response to COVID-19 and follow advice from health authorities. 

Supported Independent Living (SIL) Visitor arrangements

On Thursday 7 January, the Queensland Government declared all disability accommodation services across the Metro North, Metro South and West Moreton Hospital and Health Service regions closed to all visitors, with the exception of essential workers.

In response to the above directive, we have made the decision to restrict visitors to our Supported Independent Living (SIL) houses in the affected areas. This change is effective immediately and will be reviewed in line with official public health advice.

We understand regular contact is important to our clients and families. We will continue to support connection between our clients and their families via phone and video conferencing.

Centres, group, community access and transport services

On Friday 8 January, the Queensland Government announced a three-day lockdown, effective from 6pm Friday 8 January until 6pm Monday 11 January, in the Greater Brisbane region.

Throughout this lockdown period, all Centacare centres, group programs and community access in the Brisbane North, Brisbane South, South West, Moreton Bay and Logan areas will be closed. We are working to notify affected clients.

Transport services will only be delivered where essential, for example if clients need to attend a medical appointment.

Short Term Accommodation

Short Term Accommodation services in affected areas will continue as usual. However, clients who live outside of the Greater Brisbane area must follow necessary restrictions upon their return home from an STA.

Home Safety Services

 All Home Safety Services in the affected areas will be suspended during the lockdown period.

One-to-one support services

One-to-one support services will continue, however will only take place in the home and not out in the community during the lockdown period.

Safety and Hygiene Protocols

We continue to maintain strict hygiene protocols across all sites. This includes:

  • Regular sanitising of frequently touched surfaces
  • Signage outlining hygiene protocols and room capacity displayed where necessary
  • Hand sanitiser provided and regularly replenished at key touch points
  • Sign-in and sign-out logs kept for all visitors
  • Temperature checks and screening questions conducted on arrival at all sites

Additionally, we have reintroduced the use of masks for all support workers in affected areas. Office-based employees are being encouraged to work from home and if this isn’t possible, they are required to wear a mask throughout the lockdown period.

More information

Please contact us on 1300 236 822.

You can access the latest information and advice about COVID-19 from the Queensland Government.