Supporting aged care clients during COVID-19
As part of Archdiocese of Brisbane, Centacare continues to monitor the development of COVID-19 and is taking all reasonable and appropriate steps to support the safety, health and wellbeing of our clients and employees.
The past two months have created significant challenges for our community as we adapt to changes in the way we live, work, communicate and engage with the world. Older Australians, and those with existing health conditions, are feeling particularly vulnerable due to the impact of forced isolation and the removal of regular social activities and interaction. In this environment, we are aware that our role as a trusted in-home and community service provider is critical, as we continue to provide essential support to our clients, who have been directed to stay at home for the foreseeable future.
We want to assure you that Centacare remains open for business, to ensure our aged care clients receive all the support they need to live well and independently in their own homes.
Supporting you at home
Advice from public health authorities is that keeping up your regular home care and health care is just as important as protecting yourself from COVID-19. We continue to provide our in-home services and with the temporary suspension of our group outings and community-based activities, many of our centre-based clients are also now opting to have Centacare support them in their own homes. Some of the more popular services being taken up include domestic assistance, personal care, unassisted shopping, meal preparation and home and yard maintenance. Flexibility provisions within the Commonwealth Home Support Program allow us to re-direct funding from social support activities to in-home and other types of support services.
We are also working on new ways to help you feel engaged and connected during this time and, across many of our services, are using alternative approaches to delivering social activities. We are also commencing in-home social visits for our in-centre clients as well as a regular ‘In-Touch’ telephone service. We will continue to update you as we develop these new ways of working so you can feel as connected as possible under these extraordinary circumstances.
Protecting your health and safety
Please be assured that, when providing services, our number one priority is protecting the health and safety of the clients we support as well as that of our team members. We continue to employ strict infection control, hygiene and social distancing protocols, which includes an enhanced level and frequency of cleaning when carrying out in-home services. We have also increased infection control and hygiene education and training for our support staff and continue to use Personal Protective Equipment (PPE) where required, in line with advice from public health authorities.
This fact sheet published by the Australian Government provides useful information about hygiene and social distancing precautions as well as advice about when PPE should be used by support workers.
Please contact us on 1300 236 822.
You can access the latest information and advice about COVID-19 from the Queensland Government and Australian Government.